Get Help

Help is Available within each Platform

In the Discovery Environment and the User Portal, subscribers with paid accounts can click the round blue button at the bottom right of the screen to chat with a support team member during business hours. Those with Basic (free) accounts can email us for support questions at

Other Resources

There are several other ways to get help with Cyverse tools and platforms.​

The Maintenance Calendar lets you know where there is scheduled maintenance on CyVerse systems and to know when systems will be down. Banners are also posted on the wiki spaces for affected systems.

Email Support ( to get in touch with our team of staff members who can assist you with a wide range of questions, from resetting your password to general issues with the infrastructure. Responses are generally handled within 48 hours.

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An Open Science Workspace for Collaborative Data-driven Discovery